Terms of Service

Myboat MV is a booking platform for sea travel in the Maldives, based in Malé City. "We" and "us" mean Myboat MV; "you" means anyone using the site.

We list sailings, take bookings, issue tickets and pass your booking to the operator. The journey itself is provided by that operator, who holds the licences, crews and insures the vessel, and decides whether it is safe to sail.

This matters when something goes wrong. A complaint about the boat, the crew, the timing or the safety of a journey is about the operator, and your contract for the journey is with them. Tell us anyway — we can often resolve it faster, and persistent problems affect whether an operator stays listed.

You need an account to book. Give accurate details: your booking confirmation and ticket are sent to the email address on it, and a mistyped address means no ticket.

• Keep your password to yourself; anything done through your account is treated as done by you.
• Passenger names must match the identification that will be carried, because operators check.
• Operator and agent accounts are approved by us and carry extra terms agreed separately.

A booking exists when you make it, but it is only confirmed when the operator confirms it — for fares paid at the counter, that is when payment is collected. We email your ticket at that point, with a QR code and a link that opens without signing in, so it can be forwarded to whoever is travelling.

An unconfirmed booking is not valid for travel. The ticket says which it is on its face.

• Arrive at the jetty in good time; boats leave on schedule and cannot wait.
• Bring photo identification. Operators may refuse boarding without it.
• The QR code is what gets you aboard — save the PDF to your phone in case there is no mobile signal at the jetty.

Fares differ by passenger type — Maldivian, resident expatriate and tourist — as is normal for domestic transport here. The price shown at checkout is what you pay, and it includes our booking fee.

Local and expatriate fares are charged in Maldivian Rufiyaa, tourist fares in United States Dollars. The two are kept entirely separate: no amount is converted from one to the other at any point, and refunds are made in the currency paid.

Children between 2 and 11 travel at the child fare. Infants under 2 travel free on a lap without a seat; if you buy them a seat, the child fare applies.

Card payments are not yet live. Fares are currently collected by the operator — in cash at the counter, or by arrangement with them. Money does not pass through Myboat, and we will update this page when that changes.

How much of a fare is refunded depends on the notice given, and a cancellation by the operator is always refunded in full. The tiers are set out on the cancellations and refunds page, which forms part of these terms.

Operators may cancel or reschedule for weather, sea conditions, mechanical trouble, or too few passengers. Sea travel in the Maldives is weather-dependent and this is not unusual.

Do not book a sailing that lands you at the airport with no margin. Neither we nor the operator can be responsible for a flight missed because a boat was delayed or cancelled, and a delayed sailing is a normal, foreseeable event here. Leave several hours.

Baggage allowances are set by the operator and vary by vessel. Cargo bookings are quoted individually and are subject to the operator's own terms on packaging, weight and what may be carried.

Do not attempt to carry anything prohibited by Maldivian law. Operators may refuse or remove any item at their discretion.

Crew instructions exist for safety and must be followed. An operator may refuse boarding to, or put ashore, anyone who is intoxicated, threatening or unsafe, and no refund is due in that case.

We are responsible for the booking service: taking your booking accurately, issuing a correct ticket, and passing the booking to the operator. Where we get that wrong, we will put it right.

We are not the carrier and do not operate any vessel, so we are not responsible for the conduct of a journey, the condition of a boat, or delays and cancellations decided by an operator or by the weather. Nothing here limits any liability that cannot be limited under Maldivian law.

We may update this page. The date at the top always shows when it last changed, and the terms that apply to a booking are the ones published when the booking was made.

These terms are governed by the laws of the Republic of Maldives, and the courts of the Maldives have jurisdiction over any dispute.