Cancellations & Refunds

For scheduled ferry and speedboat seats, measured from the departure time:

A seat given up a day ahead can usually be sold to somebody else. One given up an hour before sailing cannot, and the operator has already crewed and fuelled the boat.

A charter commits an entire vessel and the operator turns away other work to hold it, so the notice periods are longer:

• More than 72 hours before departure — 100% of the amount paid
• Between 24 and 72 hours before — 50%
• Less than 24 hours before, or no-show — no refund

You receive a full refund, including every fee, at any notice. This applies when a sailing is cancelled because of weather, sea conditions, mechanical trouble, or because the operator does not reach the minimum number of passengers.

Weather cancellations are a normal part of sea travel in the Maldives. You will never be out of pocket because a boat could not sail.

Where an operator offers a later sailing instead, you may take it or take the refund. The choice is yours, not theirs.

If you miss a sailing because your flight was delayed or cancelled, the normal notice periods above apply. There is no separate exemption.

We say this plainly because airport transfers are a large part of what is booked here and flight delays are common. When you book a transfer from the airport, leave a generous margin — and if your flight changes, cancel as early as you can rather than waiting to see.

The price you pay includes a booking fee that goes to Myboat rather than to the operator. When you cancel, that fee is not refunded — the transaction has already been processed and its costs incurred. The refund is calculated on the operator's share of the fare, at the percentage in the tables above.

When the operator cancels, everything is refunded, our fee included.

Sign in and open My bookings, or write to info@myboat.mv quoting your booking reference — the eight characters printed on your ticket. The time we receive your request is the time used to work out which tier applies.

Card payments are not yet live on Myboat. Fares are currently collected by the operator, in cash at the counter or by arrangement with them, so refunds are paid directly by the operator rather than by us. We will tell them and follow it up, but the money does not pass through Myboat.

If you have not heard from the operator within five working days, write to us and we will chase it.

Once card payments are live, refunds will return to the card used to pay, usually within five to ten working days depending on your bank, and this page will be updated to say so.

Fares are charged in Maldivian Rufiyaa or United States Dollars depending on the fare type, and refunds are made in the same currency that was paid. Amounts are never converted between the two, so no exchange rate is applied and none is lost.